The Process

A structured path through difficult conversations

Most families don’t need someone to tell them what to do. They need a process that creates enough safety and clarity for them to work it out themselves.
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No obligation · Free first call

Step by Step

Step by Step

01

Free Clarity Conversation

20 minutes · Free

We start with a brief call to understand your situation. There’s no obligation and no cost. This is simply a chance to assess whether mediation is the right path — and whether we’re the right fit for each other.

You’ll leave this call with a clear sense of what the process would look like for your specific situation.

02

Individual Sessions

90 minutes · Per person

Before any joint conversation takes place, I meet with each person separately. This allows everyone to speak freely, clarify their own concerns, and begin to understand the dynamics at play.

These sessions are confidential. They create the foundation for productive joint conversations by ensuring each person feels heard before they’re asked to listen.

03

Structured Reset

Ongoing across sessions

Using a clear mapping process, I identify the communication breakdowns, stress responses, and recurring patterns that are driving the conflict. This is where the real work begins.

Most families are surprised to discover that the surface issue is rarely the actual problem. Addressing what’s underneath is what creates lasting change.

04

Joint Dialogue

When conditions are right

Joint sessions are introduced only when the groundwork has been laid — when each person has enough clarity and stability to engage constructively. Not before.

The goal is not agreement at any cost. It’s understanding that runs deep enough to support decisions that hold over time.

What to Expect

Practical details

Session Length

Individual sessions run approximately 60 minutes. Joint sessions are typically 3-5 hours. The initial clarity conversation is around 20 minutes.

Number of Sessions

Most families benefit from 3–6 sessions. Progress is steady and focused – this is not open-ended engagement.

In Person & Online

Sessions are available both in person in Byron Bay and online via video call. The process is equally effective in both formats.

Common Questions

Before you reach out

The process can begin with just one person. Individual sessions are valuable in their own right — they build clarity, reduce reactivity, and often create the conditions that make others more willing to engage.

Most families benefit from 3–6 sessions. In more straightforward situations, meaningful progress can happen in 3. More complex conflicts may take longer. The intention is always focused, steady movement — not open-ended engagement.

No. Mediation is forward-focused and practical. The goal is not to process the past but to create workable agreements and communication patterns for the future. That said, I bring psychological training to the process — which means I understand what’s happening beneath the surface.

Managing escalation is a core part of what I do. I create structured conditions that reduce reactivity and slow things down. If a conversation becomes unproductive, we pause and reset — that’s not failure, it’s the process working.

Ready to Begin?

The first step is simply a conversation

A free 20-minute call to understand your situation and determine whether this process is the right fit.

Book a free consultation

No obligation · No cost · Online or in person

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